Question 1

Is my data isolated from other customers?

Accepted Answer

Yes. Every client deployment uses a dedicated database instance — no data, configurations, or information is shared between clients, regardless of deployment model. SaaS deployments also use separate server resources per client. Our personnel do not access your data except for pre-approved upgrades or emergency support, and all access is logged.

Question 2

Where is role-based access control enforced — on the server or in the browser?

Accepted Answer

On the server, at the API layer. Aptli filters records by the user's role before any response is sent, so restricted records never reach the device. This applies to map features, inventory, work assignments, reports, and exports — and it covers offline-cached data too, since the cache only ever held what the user was authorized to receive.

Question 3

Can multiple contractors operate within one Aptli deployment without seeing each other's data?

Accepted Answer

Yes. Field-level role assignments make Contractor A's routes, stock, and reports invisible to Contractor B — enforced on the server, so the isolation applies to API responses, exports, and offline-cached devices alike. A single deployment can host multiple isolated contractors without separate databases or per-contractor logins.

Question 4

Can Aptli be self-hosted for data sovereignty requirements?

Accepted Answer

Yes. Aptli can be deployed on your own servers — in your premises or in your cloud — with a completely isolated database instance. Self-hosting is available for government clients, regulated environments, and organizations with strict data residency requirements. All features, including offline mode, AI assistant, and multi-user collaboration, are fully available in self-hosted deployments.

Question 5

Does Aptli work on mobile and offline?

Accepted Answer

Yes. Aptli includes a mobile Progressive Web App (PWA) that installs directly from your browser — no app store required, no app store delays for updates. Field workers can create reports, scan QR codes for inventory pickups, draft map features, and upload photos — all offline-first. Data syncs automatically when connectivity is restored.

Question 6

How does offline conflict detection work?

Accepted Answer

Aptli treats field data the way software teams treat source code. Changes are staged locally as a draft — field workers can edit the map, plan tasks, or update records without connectivity. When they reconnect, changes are committed to the server. If two people edited the same feature offline, the conflict is flagged for review before anything goes live. No silent overwrites, no data loss.

Question 7

Can records be edited or deleted after they are created?

Accepted Answer

No. Corrections are appended as new records that reference the prior version, and the original is preserved permanently. Aptli can reconstruct exactly what any record looked like on a specific past date — and the same applies to geographic data, so the exact map state (feature positions, layer contents) on any past date can be reconstructed too. This is what regulators and litigation discovery typically request.

Question 8

How do field workers get access?

Accepted Answer

Admins create user accounts and assign roles that control exactly what each person can see and do. Field workers log in through the same portal URL — the app automatically presents a mobile-optimized interface with their assignments, work reports, photo and GPS capture, and QR code scanning for inventory pickups. No separate install or setup required.

Question 9

How does Aptli prevent unauthorized inventory pickups?

Accepted Answer

Pickup codes are cryptographically signed and single-use, tied to a specific work assignment, and GPS-verified at the moment of scan. The server only releases stock when the code is valid for that assignment, that location, and that worker — a forwarded photo of a QR code, or a code from a closed assignment, will not move material.

Question 10

When a field worker reports work as complete, does inventory update automatically?

Accepted Answer

Yes. Material consumption is recorded as part of the same work report, in the same transaction — there is no separate reconciliation step between "work done" and "stock decremented." Reports show exactly what was consumed, and inventory ledgers show exactly which work reports drew the stock down.

Question 11

Does the use of Aptli require the presence of a GIS team?

Accepted Answer

No. Aptli is built for organizations without dedicated GIS staff. Instead of raw coordinates and GIS software, field teams work with named object types (like "installed concrete telephone pole") organized into configurable layers. You can import existing data from GeoJSON, CSV, Excel, or ESRI File Geodatabase — the map is ready to use immediately with no GIS expertise required.

Question 12

What data formats does Aptli support for import and export?

Accepted Answer

Aptli imports GeoJSON, CSV, Excel (.xlsx), and ESRI File Geodatabase (.gdb). Existing datasets are standardized automatically on import and organized into layers. Geographic features can be exported as GeoJSON at any time. Bulk templates for inventory, resources, and users are available as CSV or Excel downloads.

Question 13

How is Aptli priced — per user, per record, or per API call?

Accepted Answer

Per user only. There are no per-record fees, per-API-call fees, or metered surprises. Field teams can log as much detail in reports, inventory movements, and audit history as the work requires, without the bill following the data volume.

Question 14

How can I cancel my subscription?

Accepted Answer

To cancel your subscription, contact us at contact@aptli.io and we will handle the cancellation and work with you on any data export needs before your account is closed.

Question 15

Can I switch plans later?

Accepted Answer

Absolutely. Contact us at contact@aptli.io and we will work with you to right-size the hardware and services for where your team is headed.

Question 16

What support is included?

Accepted Answer

Enterprise plans include priority support. Teams plans include standard support. All plans enable access to our documentation and getting-started guides.

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